Support ticket dashboard in Odoo Helpdesk · Nextdoo, Odoo Silver Partner
Three pain points that disappear
Problem
Email support gets lost
How we solve it
An email alias generates tickets automatically. Full traceability.
Problem
SLAs promised but never measured
How we solve it
SLAs by team, priority and customer. Alerts and compliance reporting.
Problem
The support team doesn't scale
How we solve it
Built-in knowledge base. Customer self-service. Smart FAQ.
Real Odoo Helpdesk
Official Odoo screenshot. This is what your team will see every day.
How companies like yours use it
Use case
SaaS support with SLAs by plan
Customers on basic, premium and enterprise plans. A different SLA per plan: 24h, 8h, 2h. Tickets are prioritized automatically. Compliance reporting by team.
Use case
Field service with parts
A maintenance company that dispatches technicians. Ticket → service order → time logging + materials used. Detailed invoice generated automatically.
Use case
B2C customer service
An eCommerce with returns, questions and complaints. Tickets from email, web and chat. The built-in knowledge base cuts volume by 30-40% through self-service.
What it includes
Multi-channel tickets
Email, web form, chat, customer portal. Everything in one unified inbox.
Automatic assignment
By skill, team, workload and priority. Configurable rules.
SLAs with alerts
Response and resolution times by team and priority. Compliance reporting.
Knowledge base
Public and private articles. Auto-suggestions when creating a ticket. SEO optimized.
Customer portal
Customers see their tickets, comment and rate them. Self-service cuts volume by 30-40%.
Billable time
Connected with Projects. Support hours billable to the customer.
Four phases. Zero surprises.
We map out your current operations, the systems in use, the teams involved and your priorities. Outcome: a scope agreed in writing and a milestone plan.
We configure the module in your Odoo instance: fields, views, automations and integrations with neighboring modules. We iterate with you within a week.
If you're coming from another system, we migrate your data in staging. We validate balances, reconciliations and records point by point before go-live.
Your team learns in hands-on sessions with your real data. After go-live, you move to monthly support with an SLA and hours for enhancements.
Frequently asked questions about Odoo Helpdesk
How are tickets assigned automatically?
Configurable rules: by team, skill, workload, priority and tag. Round-robin available. Manual reassignment possible.
Does it integrate with email?
Yes. An email alias (support@…) generates tickets automatically. Ticket replies reach the customer. Unified thread.
Can I measure customer satisfaction?
Yes. An automatic survey when the ticket is closed (CSAT 1-5). Reporting by agent, team and issue type.
Does it turn tickets into project tasks?
Yes. If a ticket needs development or follow-up, it becomes a Projects task with one click. Continuity preserved.
Integrates with the rest of your Odoo
No duplicated data. No broken syncs.
Modules that complement each other
Swipe to see more → or click any of them
Why deliver support with Odoo Helpdesk
Odoo Helpdesk centralizes customer issues into tickets with priorities and response times. Nothing gets lost and the team knows what to handle first.
By connecting with Sales and Projects, support has the customer's context and can turn an issue into a task or a sale when it makes sense.
For retailers and service companies, it improves the customer experience and delivers real support metrics. We configure it with your categories and SLAs.
A better experience for your customers
A customer who writes in and doesn't get a timely reply is a customer who walks away. With Odoo Helpdesk every issue is logged, prioritized and given an owner, so nothing gets lost. With the customer's context at hand, the team resolves faster and with a better tone. At Nextdoo we define your categories, your response times and your alerts so that support becomes an advantage rather than a problem.
Related resources and links
Official information: Official Odoo documentation.