In summary. Odoo allows a pet shop with a veterinary clinic to manage individual animal records with history, vaccinations and allergies, an appointment calendar with automatic reminders, recurring food subscriptions, and unified sales in physical and online stores. All with Spanish accounting, VeriFactu 2026 and a single data source for the entire business.
A pet shop with a veterinary clinic is a peculiar business. It sells food, accessories, and supplements like any retail business, but it also manages appointments, clinical histories, vaccinations, and long-term relationships with animals and their owners. Most management solutions handle one part or the other well. Odoo handles them well together.
Odoo centralises veterinary management, pet clinical records, vaccinations, and food subscriptions in a single platform integrated with physical and online stores.
Why does a pet shop need more than a POS?
The owner of a pet shop with an annexed clinic usually juggles several different tools: one for the point of sale, another for the appointment calendar, perhaps a spreadsheet to track each animal's vaccinations, and separate veterinary software for clinical history. That puzzle is not only inconvenient, it's risky.
When a client calls to find out when their dog's next check-up is due, the receptionist has to look in two or three places. When a visit plus the sale of an antiparasitic needs to be invoiced, the accounting is split between systems. And when the quarterly VAT declaration arrives, entries from different sources need to be reconciled.
Odoo centralises all of this on a single platform. It is not a specific vertical solution for veterinary clinics, but an enterprise management platform flexible enough to adapt to this type of business without the need for complex external integrations.
The key is to combine functionalities that in other environments would be separate applications: point of sale, online shop, appointment calendar, contact and animal management, invoicing, accounting adapted to Spain, and recurring subscriptions. Everything connected and with a single data source.
Pet record: the owner and the animal as a unit
The fundamental conceptual leap compared to any conventional POS is this: in Odoo, the client is not just Juan García. Juan García has Coco, a five-year-old golden retriever with a chicken allergy, vaccinated against rabies in March 2024 and with an upcoming dental check-up planned. That information lives in the system, linked to the client and accessible from anywhere in the business.
Each pet's record can include:
- Name, species, breed, date of birth, sex, and coat colour
- Identification microchip number
- Known allergies to medications or food
- Vaccinations received with date and batch number
- History of visits and treatments
- Veterinarian's clinical notes
- Photo of the animal
This record is built in a personalised way according to the business's needs. An establishment offering dog grooming will also want to record the usual cut type or if the animal is nervous during bathing. A clinic with surgery will want details about previous anaesthetics. The platform allows fields to be adapted without the need for advanced programming.
The practical result is that any team member, from reception to the veterinarian, sees everything relevant about the animal at a glance before attending to it. This reduces errors, improves care, and builds client trust.
How does a veterinary appointment calendar with automatic reminders work?
Managing a veterinary clinic's appointment calendar has its peculiarities. Not all visits last the same amount of time: a quick vaccination consultation is different from a surgery or an animal physiotherapy session. The calendar needs to reflect this variety and be shown in real time to both the team and the client who wants to book.
Odoo has an appointment management system that allows you to:
- Configure different types of visits with their own duration: vaccination, general check-up, emergency, surgery, bathing, and grooming
- Publish a real-time availability calendar so the client can book from the website without calling
- Send automatic email reminders before the appointment
- Activate optional SMS alerts for clients who prefer that channel
- Link each appointment to the corresponding pet, not just the owner
But there's an especially valuable functionality for this sector: reminders linked to the vaccination schedule. When a pet's record shows that the leishmaniasis vaccine expires in October, the system can automatically generate an alert to the client in September suggesting they book an appointment. There's no need to manually review records or rely on anyone's memory.
This type of proactive communication has a direct effect on client loyalty. A client who receives a personalised reminder for their pet perceives that the business genuinely cares about the animal. And that translates into loyalty and recurring revenue.
Food and consumable product subscriptions
Pet food is a repetitive and predictable purchase. A customer with an adult Labrador buys the same twenty-kilo bag every month, more or less on the same date. If you offer them the possibility to subscribe and receive the order at home without having to remember or do anything, it is very likely they will accept. And if there is also a small advantage for doing so, the decision is easy.
Odoo includes a recurring subscription system that allows for:
- Creating monthly, bimonthly, or quarterly subscription plans per product or basket of products
- Automatically generating the order, charging the customer, and initiating dispatch preparation
- Allowing the customer to pause or cancel from their portal without having to call
- Offering different conditions according to the contracted plan
Beyond pet food, this model applies to cat litter, monthly antiparasitics, vitamin supplements, daily wet food portions, or any product that the customer buys periodically. Subscription converts a one-off sale into predictable income and reduces the risk of the customer going to buy elsewhere for convenience.
From a business perspective, subscriptions also improve stock planning. If you know that thirty pet food orders for a specific reference will be dispatched on the first of each month, you can adjust provisioning in advance and avoid stockouts.
How to manage a physical store and eCommerce with a single catalogue?
One of the most common problems in businesses that combine a physical store and online sales is stock management. If the catalogue and inventory are not synchronised, problems arise: a product that is no longer in store is sold online, or counts become mismatched, and frequent manual inventories are necessary.
In Odoo, the physical point of sale and the online store share the same catalogue and the same warehouse. When a customer buys a bag of pet food online, the stock is deducted in real time. When the last collar of a reference is sold in store, the website automatically marks it as out of stock.
This allows for offering options that customers value:
- Buy online and collect in store the same day
- Online product reservation for collection on the next visit to the clinic
- Home delivery with integrated courier management
- Unified customer purchase history, both physical and online
The customer experience is consistent regardless of the channel used. And the business team has a single view of inventory, without having to reconcile figures between different systems.
Spanish tax system: differentiated VAT and VeriFactu 2026
The taxation of a pet shop with veterinary services has a particularity that needs to be managed well: not all products and services carry the same VAT rate.
As a guide and always subject to current regulations published by the AEAT:
- Pet food is taxed at the general VAT rate
- Some animal health products may be subject to reduced rates according to their classification
- Veterinary services have their own tax treatment
- Hygiene products and accessories are taxed at the general rate
Odoo allows for configuring the VAT rate per product or per product category, so that each invoice line automatically applies the correct rate. This avoids manual errors in invoices and facilitates reconciliation in the quarterly Modelo 303 declarations and the annual Modelo 390 summary.
Furthermore, by 2026, the obligation for verifiable invoicing comes into force through the VeriFactu system, established by the AEAT to guarantee the integrity of invoicing records. Odoo, with its Spanish fiscal localisation, is prepared to comply with these requirements. For businesses in the Basque Country and Navarre, TicketBAI also applies, with its territorial specificities.
The recommendation is to review the exact classification of each product category with a tax advisor before configuring the system. Odoo allows for this detailed configuration, but the decision on which rate applies in each case is always the responsibility of the business and its advisor.
Accounting and business control from a single dashboard
A veterinary clinic with a shop needs to see at a glance how the business is performing. How much each area has invoiced, what the margin per product is, which customers generate more recurring revenue, how much the average ticket for the clinical side represents compared to product sales.
Odoo has accounting fully integrated with the rest of the management. Each sale at the POS, each veterinary service invoice, and each subscription payment directly feeds the accounting system without manual exports or imports.
From the business control panel, it is possible to see:
- Invoicing by sales category: products, clinical services, subscriptions
- Status of pending payments and due dates
- Margin per product family
- Recurring revenue from active subscriptions
- Short-term cash flow forecast
This visibility allows for data-driven decisions. For example, if the margin from the grooming section is low and consumes a lot of team time, the numbers will show it. If pet food subscriptions are growing and already represent a stable portion of revenue, this will also be reflected.
Implementation in a business with a shop and clinic
The complexity of implementing Odoo in a business of this type depends on several factors: the team size, whether an online store already exists, whether there is medical history to migrate from another system, the number of catalogue items, and integration with current payment or POS systems.
As a guide, an implementation for a small or medium-sized pet shop with a veterinary clinic usually includes:
- Configuration of customer and pet management with custom fields
- Appointment calendar with visit types and automatic reminders
- Product and service catalogue with differentiated VAT configured
- Physical point of sale and online store synchronised
- Recurring subscriptions for consumable products
- Accounting adapted to Spanish regulations with VeriFactu
- Team training and support during implementation
The implementation timeline depends on the agreed scope. For a complete configuration as described, the process usually requires several weeks of joint work between the business team and the consultants. Priorities and the schedule are defined in the preliminary analysis.
Nextdoo conducts that analysis before committing any figures. The timelines, cost, and exact scope are determined after a thorough understanding of the business, not before.
Guide information. Actual timelines, costs, and scopes are confirmed after a personalised analysis. JLM Business Solutions SL · B16842831.
Frequently Asked Questions
Can Odoo manage both the product store and the veterinary clinic simultaneously?
Yes. Odoo centralises on a single platform the sale of products (feed, accessories, supplements), the clinical appointment schedule, the history of each pet, and the invoicing for both activities. They are not disconnected modules: a customer who buys in the store and also brings their dog for a consultation has a single profile, with all their purchases and visits linked. That simplifies customer service and accounting.
How do automatic vaccine reminders work?
Each pet has a record card with the vaccination schedule registered. When a vaccine's expiry date approaches, the system automatically generates an email notification to the customer. That notification can include a direct link to book an appointment online. There's no need to manually review records or rely on someone remembering to do it.
Do feed subscriptions require the customer to call every month?
No. Once the customer contracts the subscription, the system automatically generates the order, charges, and activates the shipment in each cycle. The customer can access their portal at any time to pause, modify, or cancel the subscription without needing to contact the store. The business receives predictable revenue, and the customer doesn't have to remember anything.
What about the VAT for veterinary services versus that for products?
Spanish regulations establish different VAT rates depending on the nature of the product or service. Odoo allows configuring the VAT rate by product or service category, so that each invoice line automatically applies the correct rate. This facilitates the quarterly declarations of Modelo 303 and the annual summary of Modelo 390. The exact tax classification should always be reviewed with a tax advisor.
Is Odoo ready for VeriFactu in 2026?
Yes. Odoo's Spanish fiscal localisation is prepared to comply with the verifiable invoicing requirements established by the AEAT for 2026. For businesses located in the Basque Country or Navarra, it also covers the specificities of TicketBAI. In any case, it is recommended to confirm the compliance status at the time of implementation, as regulations may be updated.
Is Odoo suitable for a clinic with a single vet and a receptionist?
Perfectly. The team size is not the limiting factor. A small clinic particularly benefits from having everything centralised: the receptionist sees the schedule, the history of each pet, and pending orders from the same place. The vet accesses the clinical record before each visit. And the owner sees the accounting without relying on manual exports. The configuration adapts to the size of the business.
Frequently Asked Questions
Can I manage my pets' records and veterinary appointments in the same system?
Yes, Odoo allows creating individual records for each pet with clinical history, vaccines, and allergies, and managing the veterinary schedule with automatic reminders on a single platform. This way, all information about the animal and its owners is centralised without needing to switch between systems.
How do feed subscription sales work in Odoo?
Odoo allows configuring recurring subscriptions for consumable products such as feed or supplements. The customer receives automatic deliveries according to the agreed frequency, and the system automatically generates invoices and stock movements.
Can I sell in a physical store and online with the same catalogue and stock?
Yes, Odoo unifies the physical store and e-commerce into a single catalogue and inventory control. When you sell a product through any channel, the stock is automatically updated in both places.
Does Odoo comply with Spanish tax regulations and VeriFactu 2026?
Yes, Odoo includes differentiated VAT configuration according to the product type and is prepared for VeriFactu 2026. Spanish accounting is integrated, so you can manage taxes and declarations from the same panel.
What is the advantage of centralising the store and clinic in a single system?
You avoid having to consult multiple programmes to respond to the customer, reduce errors when invoicing services and products together, and simplify accounting by having a single data source. Additionally, you improve the customer relationship by having their complete history available.